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Frequently Asked Questions

Q. Why should I buy Casada products, are they worth the extra money?

A. Customers are our key focus. All Casada products are designed in Germany to the highest specifications. Casada products are designed in great detail to replicate human massage technique. In doing so, we provide a cost-effective massage experience that you can use in your very own home. Our products ship from our local Melbourne base and we provide comprehensive support and product warranty for your piece of mind.

Q. I'm new to Casada, is Casada an online only business?

A. No, Casada Healthcare is headquartered in Paderborn Germany and has Global partners across Europe, North America, Asia, Australia and New Zealand. Our local Australian staff attend all major fairs and events where customers are free to touch and experience Casada products firsthand. In our Melbourne head office, you can also book a free appointment to test and try our products. (and enjoy a free massage!)

Q. I live outside a metropolitan city. Can you ship to remote areas in Australia?

A. We believe everybody should be able to enjoy the relief of regular massage. We ship our portable devices Australia wide. For massage chairs our install service may not be available depending on your location, however we can assemble the chair and freight it to your home, packaged securely to ensure it arrives to you in perfect condition.

Q. I have purchased a Casada product where can I buy a replacement charger, remote or part?

A. We’re here for you. You can purchase replacement chargers and remotes on our website or for anything else please contact us by phone or email and we can help you.

Q. I'm interested in a massage chair, how do I do this?

A. We love talking to our customers to make sure they receive the best possible service, support and product information. Call, email or phone us and one of our team members will explain all your options, answer any specific questions and make sure your purchase runs seamless from order to delivery and aftersales support.

Q. Your site mentions braintronics®, what is it?

A. Braintronics is a Casada initiative to take massage and relaxation to a new high. Select Casada products come with compatible with the Braintronics® application available from your mobile phone app store. Once you download the app and pair your mobile device to the Casada product you’re ready to enjoy massage like never before.Through audio stimulation, braintronics® Technology synchronises your brainwaves. Combined with a specially developed massage program, your stressed body relaxes. Internal studies have shown that when massage is combined with brain wave stimulation, it is 80% more effective in achieving a state of relaxation.Findings from research show that targeted stimulation of the brain waves encourage alertness and efficiency and provide mental and physical relief.

Q. Can I pay for a Casada product in instalments?

A. Yes we have a number of finance providers available which can be used both on the website, in person or over the phone.

Q. I’m on a budget, what should I buy?

A. This depends on a few factors. Are you already spending money on regularly massage appointments? Consider the cost of massage appointments and travel cost across 5 years and you may be surprised to see how much you can save with even our higher end massage options. Do you travel a lot for work or leisure? For occasional use or for a portable option we believe the Miniwell Twist is outstanding value for money. 

Q. How long can I use the Miniwell Twist on each occasion?

A. We recommend not using the Miniwell Twist for longer than 30 minutes on each occasion.

Q. Who shouldn’t use Casada massage products?

A. Any massage, including massage by hand, has to be avoided during pregnancy and/or in case of one or more complaints in the area of the massage: recent injuries, thrombotic illnesses, inflammations and swelling of any kind as well as cancer. Consultation of your physician is recommended prior to any treatment of afflictions and ailments.

Q. What is the design philosophy behind the Casada Miniwell Twist?

A. The Miniwell Twist has been specifically designed to scientifically mimic the ancient art of Shiatsu massage. Regardless of the purpose of the massage, be it as a preventive measure against possible ailments or simply to relax and improve the quality of your life, a good, effective Shiatsu massage is an unforgettable experience. The additional active bands not only ensure the optimal placement of the Miniwell Twist. They also bring further advantages; allowing you to regulate the pressure on the affected area to your own requirements.

Q. Can I use the Miniwell Twist in the Car?

A. The Miniwell Twist comes with a 12V charger so the device can be used in your car, boat or mobile home. The Miniwell Twist is not to be used while driving.

Q. Is the Miniwell Twist only for back and shoulder massage?

A. Thanks to its ergonomic form the Miniwell Twist can give an effective massage to nearly all body parts; be it neck, shoulder, back, legs, feet or stomach. Thanks to the optimal placing of the four massage heads with their relaxing circular motion, a soothing comforting massage is guaranteed every time.

Q. Does the Miniwell Twist have heating function?

A. Yes, The Miniwell Twist’s integrated deep warmth intensifies the massage. It permeates the massage heads and quickly becomes noticeable. During the warmup period, the circular movements of the massage heads relax tense muscles. The rotating movement of the massage heads loosen up the tissues.

Q. How do I store and care for my Miniwell Twist?

A. Regular care will extend the life of your Miniwell Twist whilst also ensuring safe operation at all times. Store dry, free from dust. Keep liquids and open fire away from the Miniwell Twist. Clean the equipment using a dry, soft cloth. Always unplug the Miniwell Twist when not in use.

Q. What are the Benefits of the Casada Quatromed V?

A. If you’re looking for the next level up in portable massagers then the Quatromed V is great choice. It is a more automated massager than the Miniwell Twist, with a series of pre-programmed (but adjustable) massage settings. The redeeming features are the 3d technology and the height and width adjustment settings. With these three features the Quattromed V reaches places on the body which are difficult for conventional massagers to reach. In the Quattromed V massage seat there are three integrated automatic whole-body massage programmes. Furthermore, the three automatic whole body programmes do not require any additional adjustments whatsoever.

Q. What are the massage programs in built in the Quatromed V?

A. There are three automatic settings combining the following massage techniques for the whole body: Rolling: Pleasant alternation between relaxation and releasing the muscles – also perfectly suited for a final massage, for relaxation and recovery of the muscles. Shiatsu: (finger press) is a form of body therapy originating in Japan. The massage technique consists of soft, rhythmic, far- reaching stretches and rotations. The aim of Shiatsu is to simulate individual parts of the body and to mobilise the muscles. Tapping: Short, tapping movements are performed with the edge of the hand, the palm or the fist. This promotes blood circulation in the skin and softens tense muscles. If tapping is performed at lung height, this can improve the release of mucus in the lung.

Q. Can I adjust the Quatromed V massage to my liking?

A. Yes. Not only can you adjust the area in which the massage heads massage your body, you can also turn on and off heat and vibration.

Q. I like a soft massage, would the Quatromed V work for me?

A. Yes with a range of different massage techniques there’s an option for everyone. In addition, the Quatromed V comes with a padded insert which can be placed between the massage heads and the cushioned back support.

Q. Does the Quatromed V have Jade stone and why?

A. Yes, jade is a natural stone and conductor of heat. The high quality jade stones are purposefully integrated into the massage heads to dispense a deep warm and relaxing effect.

Q. How do I store and care for my Quatromed V?

A. Regular care will extend the life of your Quatromed V, whilst also ensuring safe operation at all times. Store dry, free from dust. There is a fabric bag that accompanies the product which is ideal for storage and transport. Keep liquids and open fire away from the Quatromed V. Clean the equipment using a dry, soft cloth. Always unplug the Quatromed V when not in use.

Q. Can I use the Quatromed V in the Car?

A. The Quatromed V comes with a 12V charger so the device can be used in your car, boat or mobile home. The Quatromed V is not to be used while driving.

Q. What are the dimensions of the Casada Betasonic II massage chair?

A. Upright position: Height 110 cm Width 76 cm Length 143 cmReclining position: Height 98 cm Width 76 cm Length 168 cmWidth of seating area 48 cm, Width of shoulder area (inside) 55 cm.

Q. What is the recline specifications for the Casada Betasonic II massage chair?

A. The Casada Betasonic II massage chair reclines 118 degrees providing the you with a zero gravity feeling when fully extended.

Q. Does the Casada Betasonic II massage chair require lots of space?

A. No more than a regular reclining lounge chair. For the lying-position the massage chair moves forward and therefore requires very little distance to the wall behind. Space saving and comfortable!

Q. Does the Casada Betasonic II massage chair come with Braintronics?

A. Yes, download the latest Braintronics app, connect and you’re ready to relax like never before.

Q. Does the Casada Betasonic II massage chair come in different colour options?

A. Yes check the website to see which colours are in stock, If your preferred colour is out of stock please contact our friendly team and we can update you on incoming stock.

Q. What are the dimensions of the Casada Alphasonic massage chair?

A. Upright position: Height 119 cm Width 81cm Length 147 cmReclining position: Height 92 cm Width 81 cm Length 176 cmWidth of seating area 50 cm, Width of shoulder area (inside) 60 cm 

Q. What is the recline specifications for the Casada Alphasonic II massage chair?

A. The Casada Alphasonic II massage chair reclines x degrees providing the you with a zero gravity feeling when fully extended.

Q. Does the Casada Alphasonic II massage chair require lots of space.

A. No more than a regular reclining lounge chair. For the lying-position the massage chair moves forward and therefore requires very little distance to the wall behind. Space saving and comfortable!

Q. Does the Casada Alphasonic II massage chair come with Braintronics?

A. Yes, download the latest Braintronics app, connect and you’re ready to relax like never before.

Q. Does the Casada Alphasonic II massage chair come in different colour options?

A. Yes check the website to see which colours are in stock, If your preferred colour is out of stock please contact our friendly team and we can update you on incoming stock.

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