Let’s begin- Deposits
A minimum deposit of 25% of the purchase price is required to confirm the order. For initial deposits and repayments: we accept cash, credit card, Eftpos as well as EFT bank transfers.
Let’s really do this - Balance Payment
Our aim is to provide you with a hassle free delivery experience. Please ensure that any balances owing to Show Television Pty Ltd (hereafter ShowTV) are settled a minimum of 7 days prior to scheduled delivery to avoid any unnecessary delays. As our delivery agents are independent from ShowTV we are unable to process payment on delivery.
Oops! - Cancellations
We appreciate that purchasing a Casada Massage Chair is a large investment into your health and wellbeing. We like nothing more than our customers to be completely satisfied with their purchases. As such, we gladly offer a 7 day period to cancel the order from the date of deposit. A cancelation fee of $150 will apply to cancelation within 7 days of making a deposit. After 7 days, 25% of the total purchase price will become non refundable.
Want it now - Finance
Finance is available for your Casada Massage Chair and can be arranged for an additional fee. All fees are payable directly to our independent finance provider. A full breakdown of charges can be provided prior to making your purchase.
Busy customer - Holding Stock
We understand that circumstances can often change. Once stock is available for delivery we can continue to hold the stock in storage for a period of 1 month, after which time a weekly storage charge of $20 will apply. Please note that full payment will be required once stock is available for delivery.
Bargain hunting - Floor Model Stock
Floor model stock is sold in ‘as is’ condition and has a limited one (1) Year Warranty which covers defects not known or visible at the time of purchase. Any defects will be noted and recorded on your Order Form. Unfortunately finance is unavailable on floor model stock.
Good to know - Delivery and Pick up
Our Standard metro delivery and install will typically take place on Monday to Friday between 9am to 5pm. Additional fees may apply for deliveries requested outside of this time. Additional fees apply to Non-Metro and rural areas. For remote areas where there is no delivery/install teams available, the goods will be delivered via standard courier service. Installation will be undertaken by the customer with limited phone support from ShowTV. Fees will vary depending on location and item(s).
Read on to find out more about your delivery
Standard Delivery within a 75km radius of most state capitals*
Our delivery team will call you to schedule a date and time for delivery. Our two-man delivery and assembly team will deliver the massage chair to your home, place the chair in your desired position, fully assemble the chair, give you a quick demonstration, and remove all rubbish. Please ensure the area is clean and clear prior to delivery and that reasonable access is available. Please notify sales and delivery team of any stairs on the property including number of steps, size, and angles.
Standard metro delivery and install will typically take place on Monday to Friday between 9am to 5pm. Additional fees may apply for deliveries requested outside of this time.
Non-Metro Standard Courier Service
In Non-Metro areas we are able to send via standard courier. Upon dispatch we will send you an email confirming the shipping consignment number and an estimated delivery time. Please ensure there is at least 1 able bodied person available to assist the driver with unloading from the truck and moving the chair to your front door or garage, provided reasonable access is available. Due to OH&S requirements, the courier driver will not be able to assist with lifting the chair up or down stairs or entering your home. In this case, we recommend 2 to 3 able bodied persons are available at time of delivery to assist. No un-pack, rubbish removal, set-up, or demonstration is included in the standard courier delivery.
For more remote areas we are able to send via standard courier to the closest major depot for you to collect at your convenience. Please ensure you have suitable transport and assistance with lifting as the courier staff will not be able to assist. Additional delivery charges may apply to deliveries outside of metro areas. Fees vary depending on location and item(s), please contact our Head Office for a quote.
Upon pickup from our warehouses or sales events, please inspect your goods carefully. Any damage detected should be immediately reported to ShowTV and noted on the Proof of Collection Form. Once you have inspected your goods and have signed the Proof of Collection Form, noting any damage, you agree that the Proof of Collection Form is then evidence of the condition of the goods at the time of pick up. ShowTV is not responsible for any damage that may subsequently occur as a result of loading the goods into transport. Due to OH&S requirements, our warehouse/sales staff may not be able to assist with lifting your goods upon collection. Please bring at least one able bodied person to assist. Please wear covered footwear and bring adequate wrapping, blanket or materials to transport your goods safely.
Keep me in the loop - Delivery Time Frames
The approximate delivery period quoted at the time of sale is an estimate based on current manufacturing and shipping times, and may vary due to circumstances beyond our control. This should be treated as a guide only. ShowTV will keep you updated and well informed with the available delivery date.
Moving on - Change of Address
If the you change your delivery address there may be additional costs. Get in touch and we will advise of any additional cost.
D-DAY - What to Expect
During delivery please ensure there is an adult available to oversee the delivery and installation process. A delivery window will be given in which the delivery and install team will do their utmost to arrive between. Please allow 4 hours for this process to take place.
We agree to deliver goods to you on the understanding that reasonable access is available. If reasonable access is unavailable, or no one is at home at the agreed upon delivery time, there will be re-delivery cost.
Please advise our Casada representatives at time of purchase if access problems are anticipated. We are unable to process a refund if goods do not fit. You will be responsible for checking measurements prior to purchase to ensure the goods will fit in the intended areas and into the residence. Additional costs may be incurred if accurate information on delivery or access has not been provided prior to delivery.
Upon delivery, please inspect the goods carefully. Any damage detected should be immediately reported to the carrier and ShowTV and noted on the Proof of Delivery Form. Once you have inspected the goods and have signed the Proof of Delivery Form, noting any damage, you agree that the Proof of Delivery Form is then evidence of the condition of the goods as at the time of delivery. Please organise adequate protection for your floors and internal surfaces prior to delivery as ShowTV will not accept responsibility for damage to floors or internal surfaces caused in any way by the delivery of the goods.
From the lawyers - Refund Policy
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Please choose carefully however as we do not refund simply for change of mind or circumstances.
Peace of mind - Warranties
Your new Casada Massage Chair is covered by a three (3) Year Warranty for Parts and Labour from the date of delivery. This warranty period applies only to the use in private, residential homes. Casada Massage chairs used in corporate/commercial premises’ (or anywhere other than private residential home) have a six (6) month warranty term. Using your new Casada Massage Chairs in a rental or hire situation will void any warranty claim. A one (1) Year Limited Warranty applies to Demo/Floor Stock. ShowTV offers to rectify, repair or replace any defects in material and workmanship on our Casada Massage Chair range.
All other goods sold by ShowTV are covered by manufacturers’ warranties (if applicable).
Defects covered by ShowTV supplier warranties will be repaired or replaced at the discretion of ShowTV (subject to your rights under the ACL with respect to major failures)
Your new Casada Massage Chair comes with an in home warranty which is valid to a 75km radius of most state capitals and includes all parts and labour in your home. (Exclusions apply to certain state capitals.) Other locations are still able to be serviced in-home, at the sole discretion of ShowTV’s authorised service representatives. In such instances, applicable call-out/travel fees will be payable by the customer and on-site labour and parts payable by ShowTV.
Customers with a very remote home address will be required to engage a local qualified technician at their cost. All parts, instructions and assistance is to be provided by ShowTV by phone, or email – written, photographic &/or video-graphic provided on a case by case basis.
Details details details - Warranty exclusionsThe Casada Massage Chair warranty specifically excludes claims for:
- Damage effected by outer force
- Intervention by unauthorised parties, incorrect handling of the product, non-compliance of the operating instructions and Furniture repaired by contractors not endorsed by ShowTV
- Normal wear and tear to fillings, fabric and materials
- Misuse, abuse, accident, fire, theft, or malicious damage by a third party
- Products used in commercial, rental trade, institutional or other non-residential use. Conditions apply
- Products that have been exported outside of Australia
- Damage incurred during handling and transportation of the product by the customer or their contractor
- Electrical spikes causing damage to the electronic operating system. The use of power surge protectors is recommended.
- Warranty is not transferrable. The Warranty is voided if the Chair is on sold or there is a change of ownership
The rights given by ShowTV supplier warranties are in addition to any rights and remedies you may have under the ACL and other laws. To claim under a ShowTV supplier warranty, you should call our Head Office on 03 9465 8917 or write to “Warranties Officer: Show Television Pty Ltd , 38 Goodyear Drive, Thomastown, Victoria, 3074 Australia. ABN: 82-135-765-918
More from the Lawyers - Notice regarding all Warranties above:
These warranties do not cover personal injuries, damage to or failure of the product or any other losses due to accident, misuse, neglect, abuse, normal wear and tear, improper assembly or improper maintenance. Claims under warranty should be made to the authorised dealer (currently ShowTV) with dated proof of purchase. The warranty is extended to the original owner only and does not cover any defect, malfunction or failure which does not conform to the limited warranty aforementioned.
Important notes for recliners:
Do not allow children to play on motion armchairs. Before using any of the mechanisms ensure the person is seated correctly. Please refer to the Product Manual for Contraindications to using the Casada Massage Chair. Please ensure the chair is in the upright position and not in motion before getting out of the chair.
Good House Keeping - Proof of purchase
To apply for a repair or claim a warranty, we will require a clear copy of your tax invoice or receipt. ShowTV hold a limited history of orders and aren’t provisioned to search for archived transactions. Presenting proof of purchase is your responsibility, please retain your proof of purchase to allow us to quickly assist you with a warranty claim if you need it.Final Thoughts - Other terms
- ShowTV reserves the right to correct errors and misprints and to change product specifications
- Please note: dimensions found on product pages and descriptions are approximate only and are taken from the widest points
- All goods are advertised in good faith and will be available, except in circumstances beyond our control. A failure by the manufacturer/supplier to deliver in accordance with sample, description or at all, may result in some goods being unavailable
- ShowTV reserve the right to cancel any order without limitation. In this event a full refund will be paid
- ShowTV accepts no responsibility for any additional charges, required purchases, service, or maintenance for Applications or software for use with Braintronics
- Each order for goods that you place and accepted by ShowTV will be a separate and binding agreement between you and ShowTV with respect to the supply of the relevant goods, in accordance with these General Terms and Conditions
- Any edits made to your invoice in ink are null and void
- You acknowledge that all goods that you order are intended for personal, domestic, non-commercial use only. Any use outside these terms will void your warranty.